Privacy Policy

Last updated: October 5, 2026

Susan New York ("we", "us", "our") operates this store and website, which is powered by Shopify. This Privacy Policy explains what personal information we collect when you visit our store, place an order or contact us, how we use it, and the choices you have.

Information We Collect

• Contact details: your name, billing and shipping address, phone number and email address.
• Order and payment information: the items you buy, your order history and payment confirmation details. Card payments are handled by secure payment providers; we do not store your full card number.
• Account information: your login details and preferences if you create an account.
• Messages: anything you send us when you contact customer support.
• Device and usage information: your IP address, browser, device and how you use our store, collected through cookies and similar technologies.

How We Use Your Information

• To process, ship and track your orders, and to handle returns and refunds.
• To communicate with you about your order and answer your questions.
• To send you news and offers, if you agreed to receive them. You can unsubscribe at any time using the link in our emails.
• To improve our store, prevent fraud and keep our services secure.
• To meet our legal obligations.

Sharing Your Information

We only share your information when it is needed to run our store, for example with Shopify, payment providers, shipping carriers, our warehouse and customer support tools. We may also share it with advertising and analytics partners, or when required by law. We never sell your personal information.

You can choose not to have your data shared for targeted advertising on our Your Privacy Choices page. We also respect the Global Privacy Control signal sent by your browser.

Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve its services. To learn more, see the Shopify Consumer Privacy Policy.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how our store is used and show you relevant ads. You can manage or delete cookies in your browser settings.

How Long We Keep Your Information

We keep your information only as long as we need it to provide our services, manage your account, comply with the law and resolve disputes.

Your Rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict how we use it. To make a request, contact us using the details below. We may need to confirm your identity first, and we will never treat you differently for exercising your rights.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children.

International Transfers

Your information may be stored and processed outside the country where you live. When this happens, we rely on recognized safeguards to protect it.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact

If you have any questions about this Privacy Policy or want to exercise your rights, write to us at support@susannewyork.com or use our contact page.